Verizon 4G outage inconvenient for customers and a threat to their reputation
Even though the affected 4G network only has hundreds of thousands of users, these are the people who jumped on early and trusted your ability to continue providing quality service. These are the people whose mobile business practices are crippled because of this situation.
Talk to us, goddammit!
Some Verizon customers have reported that they have no data access at all, or maybe it just seems that way.
I have long been a proponent of Verizon's service (both their network and the efficiency of their support staff). So much so that I've always justified paying more to be on "the most reliable network."
How long will it take before that reputation is severely tarnished. A couple days? A week?
About three hours ago, Verizon Tweeted that they have determined cause of 4G LTE issue and are working with major vendors to restore connections.
If they fix it quick, and it doesn't happen again for a long, long time, they probably won't suffer severe negative consequences. But, as people (read: ME) rely more and more on the computing that can be done from a Smartphone, patience will run thin after a very short time. After all, Verizon is one of the major proponents of me wanting everything FAST!
If you have the Thunderbolt, you may want to try to toggle your phone to 3G only and see if you can connect that way, but it doesn't work for me.